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Frequently Asked Questions
Online & Mobile Banking Upgrade

Why is RiverLand upgrading their online banking and mobile app?

As new technology becomes available, we find and implement services that will improve our members’ overall banking experience. These enhancements ensure that you can continue to transact business on your accounts with a high level of quality, security, and efficiency.  Because we are a not-for-profit financial institution, the services we decide to enhance are chosen carefully to benefit as many members as possible.

Is there a fee for online banking or the mobile app?

No, you have free access to online banking and the mobile app, and nearly everything you do through digital banking is also free. Some requests, such as Stop Payments and Skip-A-Pay, do incur fees as disclosed on our fee schedule and Skip-A-Pay agreement. 

Is the new online banking secure?

Absolutely! One of our top priorities is data security, so we have a thorough vetting process to ensure that your financial information is safe and sound. We use the latest technology and encryption methods, plus no account data is ever stored on your device. 

Will any services be unavailable during the upgrade?

Yes, we are upgrading on January 17, 2023. There may be a brief period of downtime for online banking and the mobile app when the upgrade takes place; however, we expect downtime to be minimal. 

Additionally, Bill Pay and Account-to-Account transfer services will be unavailable from Thursday, January 12 at 5 pm CST to Tuesday, January 17. This will help us ensure that all your payees and external accounts are available after the upgrade. This does not affect transfers made between your RiverLand accounts. 

All other banking systems and services will remain available throughout the upgrade.

Will my online bill payments be affected?

If you use our online bill pay, your current payees and scheduled payments will convert to our upgraded online banking. However, it is important that you log in before January 12, 2023, to verify that your payee addresses are formatted correctly. Zip codes must contain no hyphens and must be either 5 digits or 9 digits in length.  For example, 70001 and 701131234 will be accepted; but 70113123 (only 8 digits) and 70113-1234 (hyphen included) will not be accepted.  If you have a question about your bill payments, please contact us.

Will I need to re-enroll?

No, you will not need to re-enroll. Plus, your username and password will stay the same, so you can log in immediately after the upgrade with your current login credentials.

For members who currently log in using their account number, you must have a username to log in to the upgraded system. If you don't remember your username, click "Forgot User Name" in the Online Banking Login dropdown.

I’m not enrolled in online banking, how do I register? 

If you’re not currently enrolled in our online banking, you can register now by clicking “First time user” in our Online Banking Login dropdown. 

If you’d like to wait until after the conversion, you can! We’ll add instructions on how to register after January 17 when the new system is available. 

Will I still have access to old statements?

Yes, if you were enrolled in eStatements prior to the upgrade, access to your previous statements in online banking will not change. Plus, you now will be able to view your statements in our new app. 

Will I need to download a new app?

Apple users, our app will automatically update after January 16, 2023. Look for the update in your App Store.

Android users, our new app will be available to download after January 16, 2023.  Visit your Google Play Store and search for RiverLand FCU.  After the download, you can delete your existing app.

Did you find the answer to your question?

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