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Contact Us & Upload Documents

During business hours, you may:

  • Live Chat (located in the bottom right corner of your screen)
  • Call us: 504.576.5800 or 800.586.4RCU(4728)
  • Text us: 504.576.5800

For after-hours cardholder assistance:

  • Transaction/Decline Information: 800.547.0183
  • Report a Lost/Stolen Card: 888.297.3416  (International: 206.389.5200 collect)

Our fax numbers are:

  • Member Service Fax: 504.576.5805
  • Lending Fax: 504.576.5626

Please use the form below to contact us or upload documents via secure email.

We will respond to your message by email or phone (your choice) within 24-hours, depending on current volume. If you communicate with us outside of normal business hours (Mon - Fri, 9am - 4pm), we will respond the following business day.

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You have the option to send a personal message to the President/CEO.

Contact the CEO

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