Online & Mobile Banking Help
Frequently Asked Questions
Why am I not receiving the Verification Code at Login?
First, check that you have typed in your correct username and try again. If you do not remember your username or want to verify it, click the "Trouble Signing In" link on your login screen. Next, check your other contact methods for the code - email address and mobile phone. If you did not receive it in either place, we may have outdated contact information for you on file. If you are still having trouble or need to update your contact methods, contact us for assistance.
Are online and mobile banking secure?
Absolutely! One of our top priorities is data security, so we have a thorough vetting process to ensure that your financial information is safe and sound. We use the latest technology and encryption methods, plus no account data is ever stored on your device.
Is there a fee for online banking or the mobile app?
No, you have free access to online banking and the mobile app, and nearly everything you do through digital banking is also free. Some requests, such as Stop Payments and Skip-A-Pay, do incur fees as disclosed on our fee schedule and Skip-A-Pay agreement.
Where can I find my 1099-INT and other tax forms?
If your account receives $10 or more in dividends during a calendar year, you will receive a 1099-INT for your annual tax return. If you are enrolled in eStatements, your tax forms will be available to download/print via online banking and our mobile app. For instructions on how to access them, . If you are enrolled in paper statements, your tax forms are mailed to you.
If you have an IRA or an HSA, a form 1099-R or 1099-SA will be mailed to you.
Helpful Hint: For members with access to more than one account in online banking (typically due to being a joint owner), tax forms must be accessed with the online banking credentials for the primary account that it is reporting on. This means you may need to log in with an alternative username and password to access the tax forms.
If you're having trouble accessing your forms or would like them sent again, contact Member Services.
When are Check Bill Payments withdrawn from my account?
Bill Payments made by check are not withdrawn until the check is received and deposited by the biller. This works just as if you had written the check and mailed it yourself. Essentially, Bill Pay saves you time and helps you avoid the cost of postage.
Is there an option to request account information via text messages?
Currently, members do not have the option to text a specific phone number and receive account information back. Previously, this ability was available with TextRCU which has been discontinued. If you'd like to receive a daily balance summary via text, you can set up Alerts through online banking.
Does RiverLand have Person-to-Person (P2P) payments in online banking (i.e. Zelle, PayPal)?
Currently, we do not have a P2P payment service. However, you can transfer funds directly to other RiverLand members using the Transfers tab. A new P2P service is in the works, so stay tuned for updates!
How can I raise or lower my debit card daily limits?
Limits for point-of-sale and ATM transactions are set when you apply for your debit card to protect you if your card is ever stolen or compromised. You can view your current limits in the Card Controls section of online and mobile banking. To temporarily raise your limits, please contact us during business hours at 504.576.5800 (option 4). We can either temporarily increase your limit for large purchases or permanently lower your limit at your request. All changes to debit card limits are subject to approval.
What is Plaid?
Plaid is a service that allows you to securely connect your other financial accounts to your RiverLand online banking account in seconds. We use Plaid to verify your accounts used for External Transfers. To learn more about how Plaid works, you can visit their website.
How does the option to Request a Check work?
When you request a check, we will print and mail you a check for the amount you select. You can then deposit the check at another financial institution, and the funds will be withdrawn from your RiverLand account accordingly. This is a great option when you need to deposit funds into another bank that cannot be set up for external transfers. Checks usually take 2-4 business days to arrive by mail depending on your location.
What do I write on the back of a check to make a Mobile Deposit?
The endorsement on the back of your check must include your signature, your RiverLand account number, and the phrase "For Mobile Deposit Only, RiverLand FCU." For a full example, visit our Mobile Deposit page. If you have issues re-depositing a check that has been rejected, please contact us at 504-576-5800 (option 3) during regular business hours.
How do I delete a scheduled transfer or payment?
Transfers/payments cannot be deleted during certain processing periods, which usually happen between 6-9 pm CST. If you cannot delete a transfer, first try editing and rescheduling it for the next day. Once rescheduled, you should be able to delete it. If you have any other problems editing transfers, please contact us at 504-576-5800 (option 4).
Last Updated: 4/23/2024
Learn More About:
Bill Pay External Transfers Skip-A-Pay Alerts
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