Online & Mobile Banking Help

How-To Guides

Learn how to navigate through all the features in our online banking platform and mobile banking app with our easy-to-follow instructions. You'll see the tags *new feature* or *enhanced* next to services that have been recently added or improved.

Getting Started

• Register
• Download the Mobile App
• Sign In / Log In
• Reset your Password
• Request your Username
• Set up Face ID or Fingerprint Login (mobile app only)
• Set up Quick Balance (mobile app only)
• Log Out

Preferences & Settings

• Change your Username
• Change your Password
• Change your Home Address
• Switch to Dark/Light Mode  *new feature*
• More guides and screenshots are on the way!

View Your Accounts & Transactions

• Find Your Account Number for Direct Deposit
• Find your Certificate Rate and Maturity Date
• More guides and screenshots are on the way!

Move Money (Transfers, Payments, Bill Pay, and Skip-A-Pay) *enhanced*

The abilities to transfer money, make loan and credit card payments, pay online bills, and Skip-A-Pay are all located under the Move Money menu.

• Add another bank/CU for Transfers/Payments
• Skip a Loan Payment
• More guides and screenshots are on the way!

Bill Pay

The Bill Pay service is located on the Move Money screen.

• Set up a New Payee

Card Controls

• View your Card Details (daily limits and connected accounts)
• Lock your Card
• Report a Lost/Stolen Card
• Replace a Damaged Card
• Notify Us of Travel
• Round-Up Savings is located under the More Services menu.

Statements

• Opt-In to eStatements
• View your eStatements

Miscellaneous Services & Support

• Mobile Check Deposit (mobile app only)
• Set Up Alerts for Account Activity
• More guides and screenshots are on the way! 

Last Updated: 6/10/2024

Additional Resources:

Frequently Asked Questions

Troubleshooting